FAQ
General Question
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You can contact us via email at support@growthclimb.com or through our live chat available on the website.
Our support team is available Monday through Friday, from 9 AM to 6 PM (GMT+5:30)
Yes, absolutely! Please email us with your preferred time, and we’ll schedule a call at your convenience.
We strive to respond within 24 hours, but you may often hear from us much sooner.
Account Management Questions
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Log in to your account and navigate to the “Settings” section, where you can update your information.
Click on the “Forgot Password” link on the login page, and follow the instructions to reset your password.
Absolutely! You can manage users under the account settings and add or remove users as needed as per your subscribed plan limit.
Yes, you can easily upgrade or downgrade your plan through your account dashboard.
To cancel your subscription, navigate to the billing section in your account settings and follow the cancellation instructions or contact us via email at support@growthclimb.com or through our live chat available on the website.
Technical Support Questions
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Please reach out to our support team immediately with the details, and we’ll assist you in resolving the issue.
Yes, our services are compatible with Windows, macOS, Linux, Android, and iOS platforms.
Yes, we provide guidance and tools to help migrate your data from other platforms seamlessly from GSuite, Microsoft 365, Zoho Workplace, etc. or any IMAP/SMTP supported email hosting service.
Yes, we provide guidance and tools to help migrate your data from other platforms seamlessly from Google Drive, OneDrive, Zoho Space, Dropbox Business, etc.
Yes, you can access your documents and emails in offline mode with our dedicated apps, for Android, iOS and Windows app accordingly (currently available to limited premium customers.
Yes, we have mobile apps available for both Android and iOS devices.
Security and Privacy Questions
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We employ industry-standard encryption and robust security measures to safeguard your information.
Yes, we perform regular backups to prevent data loss and ensure data integrity.
Absolutely not! We do not scan your content for any advertising or marketing purposes.
Yes, you have complete control over your privacy settings, and you can customize them to suit your preferences.
Yes, we strictly adhere to data protection laws and regulations to ensure the privacy and security of your data.
Billing and Payment Questions
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We accept credit/debit cards, PayPal, and other secure payment options. We support global international payments.
Billing cycles occur annually (currently), depending on the subscription plan you choose.
Yes, invoices are generated automatically and can be accessed from your account dashboard.
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